How to Cancel Your Recurring Payment
Both our Menu Mailer Memberships and our Premium Memberships are automatic recurring payments. That means that when your subscription is finished, you are automatically charged again. We have done our best to make the clear to you before you make your purchase.
If for some reason you wish to discontinue your membership(s) you are free to do so. How you go about this depends on how you made your purchase in the first place:
If you made your purchase through PayPal
If you purchased your subscription through PayPal, you must be the one to stop the recurring payment. Simply log into your PayPal account and follow these steps:
- Click on “all activity” tab
- Click on “details” tab next to the transaction used to pay for product
- Click on the “My preapproved payments” tab
- Click on “Menumailer” under merchant
- Then in the top left, click “cancel”
- click yellow “cancel profile” box when it pops up
Then your subscription will not renew and your membership will end at the end of the current cycle. For example, if your next payment was going to be charged on October 25th and you stopped the payment before then, your membership will end on October 24th.
If you paid by Credit Card
If you made your purchase with your credit card (not your credit card through PayPal), simply email firstname.lastname@example.org and tell customer service that you do not wish to renew your subscription. Customer service will put a hold on the recurring payment in our web cart and you will not be charged again. You will be notified when this is done.